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Vacancy: Member Services & Events Officer (F/T)

  • Hours: Full time (37 hr/wk)
  • Salary scale: £22,157 - £25,850
  • Closing date: APPLICATIONS CLOSED

Mountaineering Scotland has been working on behalf of hill walkers, climbers and ski tourers in Scotland for over 50 years. With more people than ever before exploring Scotland’s mountains and climbing venues, we are seeking an efficient, organized and enthusiastic Member Services & Events Officer with great IT and people skills to join our small but committed team working on behalf of over 15,000 members as we launch a new strategy with ambitious targets to increase our membership and grow the organization.

In this key role you will be a first point of contact for members, clubs and the wider community, providing an excellent experience at all points on the member journey, maintaining our membership database, supporting the Mountaineering Scotland team to achieve targets for membership recruitment, retention and engagement, reporting and assisting with the organization and delivery of key events.

This is a full-time position working 37 hrs a week during normal office hours with the option to work flexibly to be agreed on appointment. The contracted place of work will be the office in Perth however there is the potential for some home / remote working subject to negotiation.

The FTE salary for the post is from £22,157 - £25,850 and the position on the scale will be negotiable on appointment depending on previous experience.

Mountaineering Scotland is committed to being an employer and volunteer organisation that recognises and encourages equal opportunities, diversity, inclusion and respect in the workforce, with employment conditions and practices that ensure all staff and volunteers are treated equitably. We particularly welcome applications from those who are significantly underrepresented in our sector, such as women, people with disabilities (including hidden disabilities) and individuals from Black and Minority ethnic communities.

Essential attributes and skills

  • Experience of delivering excellent customer service.
  • Excellent oral and written communications skills.
  • Experience of organising and delivering events.
  • Good working knowledge of Microsoft packages including Excel, Word (including mail merge), Outlook, Teams and willingness to learn new applications as required.
  • Experience of using and administration of membership database and/or CRM.
  • Experience of data entry and an ability to analyse data and produce reports.
  • Working knowledge of GDPR/current data protection legislation and cyber security best practice.
  • Ability to use own initiative, prioritise and organise own workload and manage conflicting priorities while meeting deadlines.
  • Excellent organisational skills, methodical approach to planning and attention to detail
  • Creative, forward thinking, flexible approach.
  • Willing to attend occasional events out of office hours (weekends/evenings).

Desirable attributes and skills

  • Interest in and understanding of issues relevant to Scottish mountaineering and indoor climbing.
  • Experience of working within a membership organisation or member of a club.
  • Previous experience of working with volunteers.
  • Experience of updating and producing content for websites including using HTML and CSS.
  • Experience of using Mailchimp or similar.
  • Experience of using social media promote events and engagement with followers.
  • Previous experience of club development and support.
  • Driving licence

Please see the job description below for full details. If you have any questions please contact Stuart Younie (CEO) at stuart@mountaineering.scot 

How to apply

The full job description and person specification along with application form can be downloaded below. 

Please send your completed completed application form and covering letter by email to Stuart Younie (CEO) stuart@mountaineering.scot by 5pm Wednesday 15 June 2022.

Interviews will take place at the Mountaineering Scotland head office in Perth Wed 22 or Thurs 23 June 2022.

Job description & person specification (pdf)

Application form (MS&E Officer) (.doc)