Got a question about setting up or renewing your membership, which membership category is right for you or how to book a course?
What is my username?
Your username is usually the email address you used to register on the Members Portal, or your Mountaineering Scotland membership number.
What is my membership number?
My membership card has not arrived
From May 2023, members are issued with digital membership cards which can be downloaded to your Apple or Google Wallet. Members requiring a printed card can request one by contacting us. It can take up to 10 working days to process and post your membership card and/or pack. If you have not received it within 21 days, please contact us.
I just changed my email address – what should I do?
You can change your email address yourself through the Members Portal.
If you pay by Direct Debit, you will also need update your email address with our supplier GoCardless. Please contact us at email@example.com to let us know and we’ll help you through the process.
I pay by annual subscription - how to I update my bank or card details?
You can do this by logging into the members portal and selecting the green 'Finance' tile from the menu found at the top left of the screen. Here you should see your subscription listed. Click the 'View plans' button on the right hand side, then 'Update bank/card details' in the top right of the following screen. If you require any assistance with this please contact us.
How do I set up a Family or Joint membership?
To join as a family or two adult members at the same address, log in to the Members Portal, add each person to your family then select Individual membership for each person. The joint/family membership discount is applied at the checkout.
Download our family and joint membership pdf or watch our video for more details.
I am retired, can I get concession membership?
Concession memberships are available for people who are unwaged, students, have a disability and receive benefits or are aged 65 and over. Please note this membership category must be selected when setting up or renewing your membership, it does not update automatically eg when you turn 65.
Which membership category should I choose for someone under 18?
We have two categories of paid individual membership for under 18’s:
How can I pay for my membership?
You can pay for membership on a one off basis, or through a recurring annual subscription through your bank by direct debit credit or credit/debit card.
Setting up an annual recurring subscription saves you and us time and the cost of administration, which we can then put into vital work on access, landscape and mountain safety.
How do I renew my membership?
If you have a direct debit or recurring credit or debit card payment, you will receive an email in advance and your membership will renew automatically every 12 months.
If you made a one off payment last time you will receive a renewal reminder by email or post ahead of your membership expiry with details of how to log into the Members Portal to renew your membership.
You can pay again using your credit or debit card, or set up a Direct Debit so you don’t have to log in again next year to renew your membership.
If you need any help with renewals or payments please contact us at firstname.lastname@example.org and we’ll help you through the process.
How do I book onto one of your courses?
It’s really easy to book a course. Simply log into the Members Portal and click on ‘Event’s & Courses’ at the top of the page. This takes you to the event listings where you can search for a specific course or browse the categories.
Choose your course or event, click ‘Add to Cart’ and go through the payment process. Some courses require you to complete a short form. You will receive an email confirmation to your registered email address and further information about the course or event closer to the time.
If you need any help with booking a course, please contact us at email@example.com and we’ll help you through the process.