Got a question about setting up or renewing your membership, which membership category is right for you or how to book a course?
What is my username?
Your username is usually the email address you used to register on the Members Portal, or your Mountaineering Scotland membership number.
What is my membership number?
My membership card has not arrived
It can take up to 10 working days to process and post your membership card and/or pack. If you have not received it within 21 days, please contact us.
I just changed my email address – what should I do?
You can change your email address yourself through the Members Portal.
If you pay by Direct Debit, you will also need update your email address with GoCardless. Please contact us at email@example.com to let us know and we’ll help you through the process.
How do I set up a Family membership?
To join as a family, log in to the Members Portal, add each person to your family then select Individual membership for each person. The family membership discount is applied at the checkout.
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How do I set up Joint membership?
For Joint membership, log in to the Members Portal, add each person to your family then select Individual membership for each person. The Joint membership discount is applied at the checkout.
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I am retired, can I get concession membership?
Concession memberships are available if you are over 65, unwaged, a student or registered disabled.
Which membership category should I choose for someone under 18?
We have two categories of paid individual membership for under 18’s:
How can I pay for my membership?
Joining by Direct Debit saves you and us time and the cost of administration, which we can then put into vital work on access, landscape and mountain safety.
As a thank you for signing up for a Direct Debit online, we give a 50% saving on the price of your first year of membership. You are covered by the Direct Debit Guarantee meaning we will never take a payment without notifying you in advance in case you would like to review your membership.
We can also accept Direct Debit, credit and debit card applications by phone - call us on 01738 493 943.
How do I renew my membership?
If you have a Direct Debit set up with GoCardless, you will receive an email in advance and your membership will renew automatically.
If you paid by debit or credit card last time you will receive a renewal reminder by email and post ahead of your membership expiry with details of how to log into the Members Portal and renew your membership.
You can pay again using your credit or debit card, or set up a Direct Debit payment so you don’t have to log in again next year to renew your membership.
If you need any help with renewals or payments please contact us at firstname.lastname@example.org and we’ll help you through the process.
How do I book onto one of your courses?
It’s really easy to book a course. Simply log into the Members Portal and click on ‘Event’s & Courses’ at the top of the page. This takes you to the event listings where you can search for a specific course or browse the categories.
Choose your course or event, click ‘Add to Cart’ and go through the payment process. Some courses require you to complete a short form. You will receive an email confirmation to your registered email address.
If you need any help with booking a course, please contact us at email@example.com and we’ll help you through the process.